What is a rare pharmacy?
A rare pharmacy provides lifesaving medications and credentialed services to patients facing rare and devastating conditions. These therapies are often costly and require added expertise in order to ensure optimal outcomes. Just as you see a specialized doctor to treat your chronic condition, your rare pharmacists are trained to specialize in these therapies.
Why can’t I have these prescriptions filled at my local pharmacy?
In many cases, medications for conditions such as yours are not available at your local pharmacy. Rare and orphan medications require special attention from a pharmacy that specializes in the disease you are living with. Our pharmacists are experts in the medications for rare diseases and know how to best help you manage your care, from dosing, to side-effect management and more. At PANTHERx we offer 24/7 access to our team: to make sure that you receive the care you deserve.
What if PANTHERx is ‘Out of Network’ with my insurance provider?
There may be instances where PANTHERx is not considered ‘in network’ with your insurance provider. If that is found to be the case, we will try to work with your insurance to provide the medication to you or will coordinate with you and your prescriber to transfer the prescription to a pharmacy that is in network with your insurance.
Can I get all of my prescriptions through PANTHERx?
Our focus is to make sure that you receive the medications necessary to manage your chronic rare conditions. We recommend that you continue to utilize your local pharmacy for other non-specialty medications. We do request that you inform us of any changes to medications filled elsewhere, as they may potentially interact with your rare medications.
How will I receive my medications from PANTHERx?
Our team will reach out to you each month to see how you are feeling and set up your next delivery of medications. If you’d prefer, you can request refills directly through your personalized myPANTHERx page.
We use experienced carriers such as FedEx – at no additional cost to you – to ensure your medications are carefully shipped, and have designed our own “final mile” program to ensure you receive your shipment as promised.
How can I pay for my medications?
We accept check-by-phone, money orders and major credit cards, including: Visa, MasterCard, Discover and American Express. You may also request to be invoiced as part of your monthly shipment.
Since the out-of-pocket expense for these medications can be high, our team will work with you to ensure you have access to the care that is prescribed. Financial assistance programs are available and we can help you to enroll to offset cost of your treatments.
I just created my myPANTHERx Portal login – why can’t I login?
For privacy purposes, it may take up to 24 hours for your myPANTHERx portal account to be activated once you create your login. If, after 24 hours, your login does not work, please call us to discuss.
What are your customer service hours?
Our team of pharmacists is available 24/7 at 855-PANTHRX (855-726-8479) or at www.pantherxrare.com.
How can I fill prescriptions through PANTHERx?
Call us today at 855-PANTHRX (855-726-8479). Our team will coordinate with your doctor’s office and reach out to you to set up your shipment.
What if I want a prescription substitution?
If you would like information on substituting your prescription medication for a different brand or generic, please reach out to your prescribing physician or feel free to contact a PANTHERx pharmacist to determine if there is a substitution available.
What if I want another pharmacy to fill my prescription?
If you would like to transfer your prescription to another pharmacy, please contact PANTHERx at 855-PANTHRx (855.726.8479) to determine what pharmacies are able to fill your medication. Some medications can only be filled at PANTHERx or are only available at certain pharmacies. We will be happy to assist with the transfer process if possible.
What if PANTHERx cannot fill my medication?
If your prescription is not available to be filled at PANTHERx we will work with you and your prescriber to transfer the prescription to a pharmacy that can meet your needs.
What if my medication is recalled?
PANTHERx will contact you in the event that medication we dispense to you has been recalled. Please be sure to keep your contact information up to date so you can be reached in a timely fashion. If you have any questions about a recall, feel free to call PANTHERx.
What if I experience a side effect?
If you feel you are experiencing a side effect or adverse reaction please call your PANTHERx pharmacist or your prescriber. If the event is serious or life threatening, please go to the nearest emergency room or call 911.