Frequently Asked Questions (FAQs)

Continue to check this page as the Coronavirus (COVID-19) pandemic progresses for updates to our FAQs.

If you have a question that is not addressed on this page, please call us at 855.726.8479.

Will my supply of medication be impacted?

What if Fed Ex stops delivering packages?

The CDC guidelines suggest stockpiling of medications. May I order 2 refills in the event PANTHERx closes?

Does my medical profile mean that I am immunosuppressed?

What precautions should I take regarding the COVID-19 events?

What is PANTHERx’s disaster plan?

What if I don’t want to sign for my FedEx package?

Is there a risk of contamination in the location where my medication is manufactured?

What if the influx of infected patients prevents me from having access to obtain my required lab draw to receive Jynarque?

I am practicing social distancing and do not want to go to the lab to get my LFT’s, what can I do?