Patients

We design your care around you

Rare disease is all we do

Since 2011, the empathetic experts at PANTHERx Rare Pharmacy have made care more personal and less overwhelming. Today, we are 100% focused on people living with rare and orphan health conditions—dispensing, distributing, and supporting FDA-approved therapies for those who need them most. Because of our rare disease focus, we have deep therapy expertise and never stop advocating for our patients.

Support tailored to your individual journey

We strive to know you by name, speak with you regularly, and act immediately on your feedback. Our dedicated teams care for the whole person—not just helping to treat your condition by managing the side effects of therapy, dispensing a refill, tracking a package, or just catching up on the phone—but also navigating many other details like insurance coverage and prior authorizations to reduce the friction and stress that can be part of living with a complex health condition.

A message for our patients

In this video our team shares heartfelt messages for the patients we serve every day—because their journey inspires everything we do.

How we support patients through RxARECARE^®

Coordination and fulfillment

We coordinate coverage, approvals, and delivery so your therapy starts with fewer delays.

24/7 Pharmacist access

Speak with a pharmacist anytime–day or night–when questions or concerns come up.

Prior authorization support

We work directly with your prescriber and insurance to help speed up approvals and reduce delays.

Adherence education

Personalized education and check-ins to help you understand your therapy and stay on track.

Therapy welcome kits

Guidance and resources to help you begin treatment with clarity and confidence.

Financial assistance enrollment

We help connect you to copay programs and financial support options, so cost isn’t a barrier to care.

Free prescription delivery

Fast, secure delivery at no extra cost ensures you get your therapy when you need it.

Refill reminders

We proactively remind you when it’s time to refill so your treatment stays on track.

RxARECARE

We are a critical part of your care team

Our pharmacists, care coordinators, and other healthcare professionals listen, learn, and tailor the approach to each person’s health journey, creating individualized care plans that turn complex therapeutic regimens into compassionate, human experiences.

RxARECARE

We are a critical part of your care team.

Our RxARECARE program redefines patient support with therapy-specific, highly personalized care and fully coordinated clinical services that honor your preferences and address your care team’s clinical and informational needs.

What patients and caregivers say about PANTHERx

Our patients and caregivers are at the heart of everything we do. The voices shared here highlight the personalized, compassionate, and responsive support that defines the PANTHERx approach and inspire us to continually raise the bar for every rare journey.

“Cannot say enough wonderful things about this Specialty Pharmacy! This place is amazing! You always speak to a human, no matter when you call and they know exactly what they are speaking about.”

PANTHERx Patient

“As a mom of a child with complex medical needs, I live with constant worry. You never sleep the same way. But in that moment when I was scared, PANTHERx stepped in without hesitation. They’ve always been incredible.”

Caregiver of PANTHERx Patient

“These folks are so great to work with. They seem to really care about your needs and your health. Every time I've called them they have been so kind and helpful. I would give them 10 stars if I could. I highly recommend these people.”

PANTHERx Patient