We are excited to announce that PANTHERx Specialty Pharmacy has been selected as a finalist in the category of Retail/Independent/Hospital and Health System Specialty Pharmacies for the 2019 Specialty Pharmacy Patient Choice Awards. Our status in this category is a direct result of our outstanding patient satisfaction scores from the Zitter Insights Specialty Pharmacy Patient Satisfaction Surveys.
About the Specialty Pharmacy Patient Choice Awards
Created by Zitter Health Insights and the Specialty Pharmacy Times®, The Specialty Pharmacy Patient Choice Award honors specialty pharmacies for their commitment to patients. This award represents the highest quality in customer service and optimal patient care by a specialty pharmacy. The criteria for this award were formulated by an external committee comprising individuals representing pharmaceutical manufacturers, payers, trade organizations, consultants and equity research firms. Repeatedly receiving this coveted award recognizes an ongoing commitment to providing best-in-class customer satisfaction and overall patient care, measured by the patient satisfaction ratings. PANTHERx® is the winner of two consecutive annual Specialty Pharmacy Patient Choice Awards™ for patient satisfaction in 2017 and in 2018.
About The Survey and PANTHERx’s Patient Responses
The Zitter Health Insights survey, the nation’s standard for externally validated and scientifically rigorous specialty pharmacy patient satisfaction review, assesses numerous aspects of patient satisfaction and analyzes responses from ~4,000 specialty pharmacy patients across 10+ therapeutic areas and the top 10 specialty pharmacies every year. The survey’s primary metric is the widely recognized Net Promoter Score (NPS), which is compiled by asking patients, on a scale of 0 to 10, how likely they would be to recommend their specialty pharmacy to a friend or family member. PANTHERx consistently receives high NPS scores among independent SPs and has been recognized as #1 in “patient satisfaction about time to speak with a live person”.
“PANTHERx Specialty Pharmacy is extremely honored and humbled to be recognized for another year as a finalist for the Specialty Pharmacy Patient Choice Awards,” said Dr. Gordon Vanscoy, Chairman & CEO of PANTHERx. “Our involvement in the Zitter Health Patient Surveys has afforded us a temporal validation that our mission to redefine the level of care provided in specialty pharmacy is being recognized by the rare disease patients whom we serve on a daily basis. PANTHERx has invested, and continues to invest, heavily in improving patient outcomes, which include both patient satisfaction and improved health. We desire for our patients to feel that they are receiving the greatest level of care available to them, and being a Zitter Patient Choice Award finalist reinforces to both our organization and our patients, that PANTHERx is consistently delivering that greatest level of care.”