PANTHERx Rare Pharmacy is proud to have again earned the #1 ranking in the quarterly patient satisfaction survey conducted by Zitter Health Insights, an independent national survey entity. For the fourth quarter of 2019, PANTHERx obtained the highest Net Promoter Score (NPS) among all independent specialty pharmacies surveyed. Net Promoter Score (NPS) is compiled by asking patients, on a scale of 0 to 10, how likely they would be to recommend their specialty pharmacy to a friend or family member. With an NPS of 91 (out of 100) PANTHERx scored 37 points higher than the fourth-quarter 2019 industry average of 54 points.
“Our rare focus sets PANTHERx apart in the specialty pharmacy space. While we continue to grow, we maintain the mindset that if we can serve more patients than we served yesterday, while having every patient feel they have our undivided attention, then we are fulfilling our mission. The Zitter Health Insights surveys reflects that every member of our team is wholly invested in the quality care, health, happiness, and satisfaction of our patients,” said Dr. Gordon J. Vanscoy, Chairman & CEO of PANTHERx.
PANTHERx received perfect NPS scores from patients living with Autosomal Dominant Polycystic Kidney Disease (ADPKD) and pulmonology, amongst others.
The PANTHERx team is proud to have earned such high marks from its patients, validating the team’s authentic dedication to white-glove rare patient care:
- PANTHERx ranked best when patients were asked if they would be unhappy if they were forced to switch to a different specialty pharmacy, with 94% saying they would be VERY Unhappy.
- 81% of patients reported monthly treatment outreach from PANTHERx, compared to 33% for the industry overall.
- 96% of patients surveyed indicated that they are satisfied with the existing telephone hold times at PANTHERx.
About PANTHERx Rare Pharmacy
PANTHERx RARE Pharmacy, the nation’s largest independent specialty pharmacy and only health entity with an accredited distinction (ACHC) in rare pharmacy, is headquartered in Pittsburgh, Pennsylvania. PANTHERx Rare’s mission is to transform lives by delivering medical breakthroughs, clinical excellence, and access solutions to patients afflicted with rare and devastating conditions. Every day we Define RxARE®, by developing focused solutions, bold innovations, and novel clinical services associated with the life-transforming therapies that we deliver. PANTHERx was awarded the 2018 Specialty Pharmacy of the Year by the National Association of Specialty Pharmacy. Zitter Health Insights awarded PANTHERx the Specialty Pharmacy Patient Choice Award for two consecutive years. As a quadruple-accredited pharmacy, PANTHERx holds accreditations from URAC, VIPPS, ACHC, and CPPA.