PANTHERx has received no indication of supply chain disruptions from any of our manufacturing partners.

PANTHERx has had multiple conversations with FedEx and they have indicated they have no plans to cease deliveries. At the height of the outbreak in China, Fed Ex continued all deliveries. Additionally, we have the capability to utilize UPS and the USPS as needed.

While PANTHERx is not advocating stockpiling your specific rare specialty medication, we are working with manufacturers and your insurance company to determine if refilling ahead of schedule is an option. There are several insurance companies who are providing opportunities for patients to refill their medications early. PANTHERx is also working to determine if a 2-month supply is acceptable for the insurance company. In each case, we must work with the individual insurance company for your specific medication.

You are encouraged to speak with your physician regarding your specific medical profile as it relates to COVID-19.

PANTHERx recommends adhering to the CDC guidelines and following the advice of your physician. The CDC website is updated regularly: https://www.cdc.gov/coronavirus/2019-ncov/index.html

PANTHERx has a disaster plan to manage a multitude of potential service disruptions. The disaster plan is ready to handle the Coronavirus situation. We have 5 levels of response and are currently moving from Level 2 to 3. In a level 5 situation, we would close the entire facility EXCEPT medication fulfillment and shipping. In that instance, the remainder of our staff would work from home.

Due to concerns over the coronavirus, PANTHERx wants to do everything we can to help keep you safe. Several of our medications require a signature at delivery, but we are providing the following instructions if you don’t want to have contact with the FedEx driver:

• Leave a note on the door that the FedEx driver can accept as signature.
• The note must state: “FEDEX, it is okay to leave my package.”
• You should then WRITE and SIGN your name under that message.
• The note must be left somewhere outside the door so that FedEx can take the note and scan it for their records.

Each manufacturer has strict guidelines in place for the production of their medications and dosage forms. These facilities are highly controlled. PANTHERx is working with our manufacturers to confirm their drug supply and each one that we have heard back from is confident in their supply.

PANTHERx has contacted Otsuka to inquire about their disaster plan regarding REMS. We will update this response when we receive an answer.

PANTHERx has contacted Otsuka to inquire about their disaster plan regarding REMS. We will update this response when we receive an answer.